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Customer Service – For your folio paper converting machinery and more.

You want highest availability and productivity from your folio paper converting machinery and related equipment. You'll find these qualities in our customer service and technical representatives. E.C.H. Will and Pemco – companies of the Körber PaperLink Group – offer a full range of proactive services in support of your cut-size or folio paper converting machines. By coordinating so well with our customers, we each benefit from continuous exchange of experience and ongoing improvement of our companies' tools and methods.

We’ll set up a coordinated machinery maintenance program
Pemco’s expert guidance keeps your cut-size and folio paper converting machines working fast and efficiently. - We supply all our cut-size and folio converting machinery parts to original specifications.

Service Support

Technical Service
Let us analyze your entire system to help increase uptime, improve product quality, increase output and evaluate your production metrics. See this section for your regional contact.

Training
As much as you benefit from today's automation levels, special training programs will benefit your company even more – through increased production, longer maintenance intervals, faster diagnoses, and greater worker motivation and job satisfaction.

Partner Program
Assure that your maintenance is as efficient as today's cut-size and folio paper converting machines, with a coordinated maintenance program developed by our service, engineering and R&D departments.

Relocation and Installation Project Management
Call us at the outset. We'll help assure a smooth, seamless transition – from planning to hand-over at the new location.

ExpertOnline (Teleservice)
Formerly called Teleservice, use this hotline to expert support to keep your production lines moving fast and efficiently. Whether you need speedy software updates, assistance with operational problems, or an expert second opinion, this direct connection to expert support can save you both time and money.

Service Solutions

Service Parts
We supply all our Service Parts to original specifications. We also support you in identifying the correct parts  and make them quickly available. In case of emergency, use our 24-hour hotline. We continually develop new technical solutions to keep your cut-size and folio paper converting machinery system up-to-date. Here, you can review what's new.

Upgrades / Modernizations – 
Technical Improvement Program (T.I.P.)

Cut-size and folio paper converting machines and technology are constantly evolving. Use our pre-engineered solutions to keep your cut-size and folio product quality and capabilities high, and your investment low.

Rebuild / In-house Overhauling
Plan your overhauls before they're due. We'll help prescribe the best approach and speed the process, in-place, giving you maximum benefit with minimal downtime.

Special training programs help assure you get the most from your SHM folio paper converting machines and other systems from Pemco.

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Customer Service Helpdesk

North America
+1 920 4531900

Worldwide
+49 40 48094288

Opening hours: 24 hours a day

E-Mail:  helpdesk@pemco.kpl.net